Refund policy

We want you to be 100% satisfied with your purchase. If, for any reason, you are not completely happy with your BEE item, you may return or exchange it under the conditions outlined below.

1. Returns & Exchanges Period

You have 14 calendar days from the date you receive your order to:

  • Request a return.
  • Request an exchange for a different size or model of the same value as the original item purchased.

Unfortunately, after this period we are unable to accept returns or exchanges.

2. Item Conditions

To be eligible for a return or exchange, items must:

  • Be in perfect condition, with no signs of wear, odours, stains, or damage.
  • Have all original tags attached and intact.
  • Be returned in their original packaging, or equivalent packaging, properly protected.

Items that have been worn, washed, damaged, or altered will not be accepted.

3. How to Request a Return

Please send an email to info@beehoodies.com including:

  • Your name
  • Your order number
  • The item you wish to return
  • The reason for the return

You will receive instructions by email on how to return the item.

Once the item has arrived at our warehouse and has been inspected, we will notify you by email whether your return has been approved.

4. Exchanges

If you wish to exchange your item for a different size or model:

Please contact us at info@beehoodies.com, providing:

  • Your order number
  • The item you wish to exchange
  • The new size or model you would like

If the requested item is available, we will reserve it for you.

The replacement item will only be shipped after we have received and inspected the original item.

5. Refunds

If you choose to return your item for a refund:

  • Refunds will be issued using the same payment method used for the original purchase.
  • Refunds may take up to 10 business days after the returned item has been received and approved.
  • The refunded amount covers the value of the product only, unless the return is due to a Bee Hoodies error or a manufacturing defect.

6. Faulty or Incorrect Items

If you receive a faulty item or an item different from the one you ordered:

  • Contact us within 48 hours of receiving your order.
  • Send us clear photos showing the defect or the incorrect item.

7. Uncollected Orders or Incorrect Address

If an order is returned to us because:

  • It was not collected within the carrier's collection period.
  • The delivery address provided was incomplete or incorrect.

We will contact you to arrange a new shipment. Please note that additional shipping charges may apply.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: info@beehoodies.com
Instagram: @bee_hoodies
Phone: +351 916 603 105

We're here to help and ensure that your experience with Bee Hoodies is always a positive one.