FAQs
About the products
1. Are the items unisex?
Yes! Our items have a unisex cut and adapt well to different styles and bodies.
2. What materials are used?
Bee items are made with soft, high-quality fabric, designed for comfort and durability. We use resistant and soft-to-the-touch materials. 100% made in Portugal.
3. Are the colours of the items the same as in the photos?
We do our best to ensure the images represent the actual colour. However, slight variations may occur due to lighting or different screens.
Sizes
4. How can I choose the right size?
We provide a size chart for each product. We advise you to measure a hoodie you already own and compare it with our chart for greater accuracy.
5. If it doesn't fit, can I exchange it?
Yes. As long as the product is new, without signs of use, and within the exchange period, you can request a replacement. More details below in Exchanges & Returns.
Shipping & Deliveries
6. How long does shipping take?
Delivery usually takes 2 to 5 business days within mainland Portugal. Delivery times for the Portuguese islands and international destinations may vary.
Orders are shipped via a courier service or CTT (Portuguese Postal Service).
Shipping is free for orders delivered to mainland Portugal.
Shipping fees are:
- €10 for the Portuguese Islands (Madeira and Azores).
- €12 for Spain
- €15 for all other countries within the European Union.
7. Can I track the status of my order?
Yes! After shipping, you will receive a tracking code from the shipping service to track your hoodie's journey.
Exchanges & Returns
8. Can I return or exchange my hoodie?
Of course. You have 14 days after receipt to request a return or exchange, provided the item is in perfect condition.
9. How do I request an exchange?
Contact us via email info@beehoodies.com stating your order number and the reason. We will help with the process quickly.
Payments
10. What payment methods do you accept?
We accept MB Way, credit/debit card, PayPal, and ATM references.
11. Is it safe to buy from your store?
Yes. We use protected payment methods and secure connection (SSL) so that your purchase is completely reliable.
Contact
13. How can I contact Bee Hoodies?
Email: info@beehoodies.com
Instagram: @bee_hoodies
Mobile: +351 916 603 105
14. Alternative Consumer Dispute Resolution
In case of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
TRIAVE – Arbitration Centre for Consumer Conflicts of Ave, Tâmega e Sousa
Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães
More information at www.consumidor.gov.pt
For disputes arising from contracts concluded online, the consumer can also resort to the European Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr
We are always ready to help!