Exchanges and Returns

We want you to be 100% satisfied with your purchase. If for any reason you are not happy with your BEE item, you can return or exchange it, according to the conditions below.

1. Returns and exchanges period

You have 14 consecutive days after receiving the order to:

  • request a return of the item
  • request an exchange for another size or model, for the same amount as the purchased item.

After this period, unfortunately, we can no longer accept return or exchange requests.

2. Item conditions

For us to accept a return or exchange, items must:

  • be in perfect condition, with no signs of use, odors or stains
  • retain all original tags intact
  • be sent in the original packaging or equivalent, well-packed

Used, damaged, or washed items will not be accepted for return.

3. How to request a return

  1. Send an email to info@beehoodies.com with:
    name
    order number
    item you wish to return
    reason for return
  2. You will receive instructions for sending the item via email.
  3. Once the item arrives at our warehouse and is checked, we will confirm by email whether the return has been accepted or not.

4. Exchanges

If you only want to exchange the size or model:

  1. Contact us at info@beehoodies.com, indicating:
    order number
    item to be exchanged
    new size or model desired
  2. If the desired item is available, we will reserve it.
  3. The exchange will only be sent after we receive and check the original item.

5. Refunds

If you opt for a return with a refund:

  • The refund will be made using the same payment method used for the purchase
  • Processing may take up to 10 business days after receiving and validating the item
  • The refunded amount corresponds only to the product's value, unless the return is due to a Bee Hoodies error or manufacturing defect

6. Defective items or order errors

If you receive a defective item or an item different from what you ordered:

  1. Contact us within 48 hours of receipt
  2. Send photos of the defect or error

7. Unclaimed orders or incorrect address

If the order is returned to the sender due to:

  • Failure to pick up within the deadline
  • Incomplete or incorrect address

We will contact you to reschedule shipping, and there may be new shipping costs.

8. Contacts

For any questions about returns or exchanges:

  • Email: info@beehoodies.com
  • Instagram: @bee_hoodies
  • Mobile: +351 916 603 105

We are here to help and ensure your experience with Bee Hoodies is always positive.